FAQs

How do I determine the model and software version of my BlackBerry?

How do I determine the PIN number of my BlackBerry?

Where can I get the latest copy of Desktop Manger and/or handheld software for my device?

How do I extend my battery life?

Is the internet on my phone the same as on my computer?

How do I pair my bluetooth headset with my device?

How do I install 3rd party software on my BlackBerry?

Why is my PC not recognizing my USB device(charging cradle)?

How do I setup my CoolMIR keyboard with my device/where can I download the latest driver for the CoolMIR?

Where can I download the current driver for my Freedom Pro Keyboard?

How do you wipe all personal data from a Blackberry?

How do I transfer Sim card contacts to my device?

How do I perform a Hard Reset?

How do I perform a Soft Reset?

My Blackberry has a frozen screen. What should I do?

My package is showing as delivered and I have not received it, what should I do?

My package has shipped however it has not moved in several days, what should I do?

What special discounts can I get for large quantity purchases/bulk orders?

What is your product availability?

What is an early termination fee?

What is the length of a contract?

Do I need a data plan to get email?

Do I need a data plan to access the internet?

What happens if your Blackberry says data connection refused?

What are mobile to mobile minutes?

What are prorated charges?

Will my contract automatically renew?

What is your return policy for devices?

How do I determine if my phone is still under warranty?

I am taxed exempt, do you charge tax?

What discounts can you offer for government agencies?

Our agency is not allowed to use credit cards for merchandise payment, do you accept purchase orders?